Returns and Refund Policy
Returns and Refund Policy Terms & Conditions
We strive for high-quality products, but occasional issues may arise. Our repair policy covers manufacturing defects.
In case, you wish to exchange any product, you need to return it within 14 days of delivery. Please note, we do not provide any monetary refunds.;
Exchange:
Eligibility Criteria:
1. The footwear must be in its original condition with all tags and packaging intact.
2. The return request must be made within 7 days of delivery.
3. The footwear must not have been worn or used.
Exchange Process:*
1. Contact our customer support team via flutterbypreeti@gmail.com or +9196196 86411 / +918446244120 within 7 days of delivery.
2. Provide your order number, reason for return, and return address.
3. You'll be responsible for shipping the footwear back to us.
Exchange:
1. If you'd like to exchange for a different size/style, please mention it in your return request.
2. We'll facilitate the exchange process accordingly, with the same return shipping charge applicable.
CANCELLATION POLICY
Any cancellations for PREPAID orders will be issued with a credit note.
Manufacturing Defects
If your shoes show signs of wear and tear within 14 days of delivery due to a manufacturing issue, you may be eligible for a repair. Our experts will assess the issue and determine eligibility for repair. Repairs will be performed free of charge, but you'll be responsible for a shipping fee of Rs. 120.
Credit Note
You can return items purchased from our website for a credit coupon within 14 days from the date of delivery. The entire amount (except the shipping cost of Rs. 120) will be credited to the coupon code. To use your credit note:
1. Go to our website's checkout page.
2. Enter the credit note code in the designated section and click 'APPLY'.
3. The discount will be reflected in your total amount.
Please note that credit notes are valid for 4 months from the date of issuance and cannot be exchanged for cash or used by another email ID.
About the Footwear
Our footwear is made from non-leather materials. To maintain their quality, we recommend:
- Avoiding exposure to water
- Storing them in a shoe bag
- Drying your feet before wearing
If you have any questions or concerns, please don't hesitate to contact us at flutterbypreeti@gmail.com